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Legal

Contact

Support, legal, data-protection, return, and complaint contact channels.

If you have a question about an order, a product, or anything else, [TRADING NAME] is happy to help. Below are the ways to reach us and what to expect when you do.

Support email and phone

The fastest way to reach us is by email at [SUPPORT EMAIL]. We aim to respond to every enquiry within one to two business days.

You can also reach us by phone at [SUPPORT PHONE] during our support hours, [SUPPORT HOURS].

For postal or in-person correspondence, our registered business address is:

[COMPANY LEGAL NAME] [REGISTERED ADDRESS]

Return address

If you need to send an item back to us, please contact [SUPPORT EMAIL] first so we can confirm the return and provide instructions. Once a return is confirmed, please send the item to:

[RETURN ADDRESS]

Do not send returns to any other address without prior confirmation from our team, as this may delay processing.

Data-protection contact

For questions about how we collect, use, or store your personal data, or to exercise your rights under the General Data Protection Regulation (GDPR) — including access, correction, deletion, or objection to processing — please contact us at [DATA PROTECTION EMAIL].

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) if you believe your data protection rights have been infringed.

Complaint response workflow

We take complaints seriously and handle them as follows.

  • You submit your complaint by email to [SUPPORT EMAIL], including your order number and a description of the issue.
  • We acknowledge receipt within two business days.
  • We investigate and aim to provide a resolution or a substantive response within fourteen calendar days.
  • If your complaint concerns a purchase and cannot be resolved directly with us, you may refer the matter to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) or another approved alternative dispute resolution body listed by the General Secretariat for Trade and Consumer Protection.
  • All complaints are logged and reviewed to help us improve our products and service.

We are committed to resolving every complaint fairly, promptly, and in accordance with Greek and EU consumer protection law.

Version 1 approved 2026-07-10.