Legal

Returns

Withdrawal, refunds, return postage, exceptions, and defect handling.

[TRADING NAME] wants you to feel confident buying tabletop games and accessories from us. This page explains your right to change your mind, how refunds work, who pays for return shipping, and how faulty-goods claims differ from ordinary returns. The same policy is also configured in our checkout under Shopify's return and refund policy settings, so the terms you see at checkout will match what is written here.

14-day withdrawal right

As a consumer shopping from Greece or elsewhere in the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. If your order contains multiple items delivered separately, the 14 days run from receipt of the last item.

To exercise this right, contact us at [SUPPORT EMAIL] or [SUPPORT PHONE] within the 14-day period and tell us clearly that you wish to withdraw, quoting your order number. You then have a further 14 days to send the goods back to us. Items must be returned unused, in their original packaging, and in a condition suitable for resale, with all components, manuals, and seals intact where applicable.

Refund timing and method

Once we receive the returned goods, or you provide proof that you have sent them back (whichever is earlier), we will process your refund within 14 days. Refunds are issued to the original payment method used at checkout, through the payment providers enabled in our Shopify-hosted checkout. We do not offer refunds by bank transfer or in-store credit unless the original payment method is no longer available to us, in which case we will contact you.

Who pays return postage

Unless the goods are faulty, damaged, or not what you ordered, you are responsible for the cost of returning them to us. Please send returns to [RETURN ADDRESS]. We recommend using a tracked shipping method, since we cannot issue a refund for items that are lost in transit back to us. If the return is due to our error or a defective product, we will cover the return postage or arrange collection at no cost to you.

Defects and legal guarantee separate from goodwill returns

The 14-day withdrawal right above is separate from your legal guarantee rights. Under Greek Consumer Protection Law 2251/1994 and Directive 2011/83/EU, goods must conform to the contract at delivery, and you benefit from a two-year legal guarantee against defects present at the time of delivery, even after the withdrawal window has closed. If an item arrives damaged, faulty, or does not match its description, contact [SUPPORT EMAIL] with your order number and photos of the issue, and we will offer repair, replacement, a price reduction, or a full refund as appropriate, at no cost to you. Our support team is available during [SUPPORT HOURS].

Version 1 approved 2026-07-10.